Privacy & Security Policy
House of Collections Design Outlet always respects your right to privacy and we adhere strictly to our obligations under the Australian Privacy Act (which is a piece of Commonwealth legislation), State and Territory privacy laws and other relevant Australian legislation and International privacy laws. We recognize the importance of protecting your privacy and are committed to ensuring the continued integrity and security of the personal information you entrust to us.
House of Collections Design Outlet fully respects your rights to privacy and we maintain the most diligent security and privacy principles. We utilise the following procedures in regards to any information we receive or obtain about users of this website.
We do not share any information you provide to us, including your email, mailing addresses or telephone numbers, with any companies outside House of Collections Design Outlet, its parent company, subsidiaries, affiliates, necessary payment processors, or service providers such as freight companies for the purpose of efficient service and delivery.
If you choose to receive our newsletter or other information regarding sale items and promotions, we may do so using either the email or the mailing addresses you provided on the registration or billing information screens. From time to time we may notify you of special promotions, new products or services, or other information that may interest you. Should you not wish to receive this type of information, you will be able to express this desire by clicking on the appropriate button or checkbox when first asked to respond to the issue, or by notifying us at any time thereafter of your wish to unsubscribe -- we will not send you information if you inform us you do not wish to receive such materials.
Additional Information
In order to fulfil licensing transactions or provide service to you as a customer of House of Collections Design Outlet, you will need to provide certain information to us. Common items may include, but are not restricted to, your name, address, phone number and credit card number.
By providing House of Collections Design Outlet with this information, you are agreeing to allow us to utilise this information to complete all transactions you request through this website and to disclose that information and details of all such transactions House of Collections Design Outlet parent company, subsidiaries, affiliates and any necessary payment processors or service providers.
We may use your personal information to:
- Administer this website
- Personalise the website for you
- Enable your access to and use of the website services
- Send to you products that you purchase
- Supply to you services that you purchase
- Send you statements and invoices
- Collect payments from you
- Send you marketing communications
When you visit the House Of Collections Design Outlet website, our Internet Service Provider records information (such as your server address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit for statistical purposes. This information is collected as aggregated data and the user remains anonymous.
How We Protect Your Privacy and Information
We take all reasonable steps to ensure your information remains secure, and to prevent unauthorized access to your information. Although we endeavor to ensure that all personal information kept by us remains accurate, we also depend on you to tell us of any changes to your details.
We use our best efforts to ensure that information received via this Website remains secure within our systems. We are regularly reviewing developments in online security; however users should be aware that there are inherent risks in transmitting information across the Internet. All of the information you provide via our ordering system is protected.
Our Use of Your Information
Generally we only use or disclose your information where necessary and in order to provide you with the product or service you have requested. We may also use it for the Group's internal business purposes such as research and product development, and for assessing your future applications for products or services provided by us. We do not sell, rent or trade your personal information.
When you send us an email, the contents and your email address are used only for the purpose for which they were provided. We do not retain this information unless you consent or we believe we have a legal requirement to do so.
Access to Your Information, Queries and Complaints
If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact our office through the “contact us” page and we will assist where possible.
This document is correct as at 5th of May 2012. We are regularly reviewing our compliance with our privacy obligations. This document will be updated from time to time to reflect any changes in our approach to privacy or information handling practices.
All currency transactions are in Australian Dollars.
Data Encryption
House of Collections Design Outlet utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information, such as your name and address and critically sensitive information such as your credit card number. House of Collections Design Outlet will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
About Security
One of our highest priorities here at House of Collections Design Outlet is to provide you with a secure online experience. We understand and acknowledge that your privacy and security are of the highest importance and therefore have devoted a great deal of effort toward ensuring the protection of your personal information.
Please take some time to read about the steps that we have taken to protect your information and make your online transmissions safer. We also invite you to review the precautions that you can take to protect yourself further. Of course we can be contacted at any time if you wish to discuss any aspect of our policy or to address any concerns you may have.
We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be confident about the security of your transactions and personal information shared with House of Collections Design Outlet.
Cross-border data transfers
By using this site you agree to such cross-border transfers of personal information.
Updating this statement:
House of Collections Design Outlet may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Other Websites
House of Collections Design outlet is not responsible for the privacy policies or practices of any third party.
Disclaimer
Liability Protection for Unauthorised Use
While each financial institution in Australia that enters into a contract with you to provide you with a credit card does so on particular terms, your liability for unauthorised transactions is often similar across institutions.
In general, major banks will not hold you liable for any unauthorised use that you have not caused or contributed to. We employ the highest possible security encryptions at all times.
Often, liability for unauthorised use is limited. Of course, banks require you to notify them immediately if you become aware of the credit card being misused, lost or stolen so that they can limit their own liability under this policy. Be certain to check the terms and conditions, and your responsibilities, regarding your holding a credit card with your bank or credit card provider.
Still don’t want to use your credit card on the Internet? We understand with cutting edge technology people are sometimes a little hesitant. You are welcome to visit our Retail Showroom at 43 Brookes Street Bowen Hills in Brisbane Qld. If that is not logistically possible for you please email us your order so we can hold the goods for you whilst you organize a direct deposit.
If you have any questions about this privacy policy or HOCDO treatment of your personal information, please contact us via email us at info@houseofcollections.com.au or write to us at 43 Brookes St Bowen Hills, Queensland 4006.