Please provide us with a delivery address where deliveries can be made during normal business hours from Monday to Friday. A post office box address cannot be accepted.
Please provide clear delivery instructions within the "Delivery Instructions" area of the checkout. Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.
In most cases we expect delivery to have been completed within 14-21 days of placement of your order, depending on where you live.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our furniture carrier and/or courier companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
House of Collections will do everything possible to request that the furniture carrier and/ or courier company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.